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The Consumer Affairs Research Team believes everyone deserves to make smart decisions.

We aim to provide readers with the most up-to-date information available about today's consumer products and services.

We suggest purchasing a brand-new Magellan device that has all the latest technological advances, map updates, and full one-year warranty. You may click on the link below: https:// received this unit for Christmas.

It worked well for a while then for some reason the time switched to PM and the clock showed an incorrect time. I even called the 800 support number to be told they no longer support the phone number.

"Map is the last available version." Today I tried again and got the same message. (I never run a PC without the newest antivirus updates!!! So I was told from Magellan support to pay 199.99 USD to clean my computer and to get my new GPS map!

After a 1/2 hour or so, SOMETIMES it will start working for about 30 mins and then it stops working again. 14 emails later and countless hours of back and fourths they simply stopped communicating with me and now I am stuck with 2 of their GPS units that are broken and UN-usable. This is what they say "We suggest purchasing a brand new Magellan device that has all the latest technological advances, map updates, and full one-year warranty.

A waste of money, a waste of time and pure disappointment in the product. Pretty much the same problem everyone else is having. One is 100% damaged beyond all repair due to one of their very own software updates and another arrive broken. This way, you’ll have a working device at your earliest convenience." HA HA. Why on earth would I even consider purchasing another Magellan when the 1st one didn't work. I purchased this GPS because it advertised a lifetime map upgrade.

I have NEVER in my 48 years ever experience such disrespect and total lack of service from any company. She asked me to provide proof that lifetime maps were offered on this model.

Thankfully I kept the box which advertised the lifetime upgrades so I was able to email a picture.

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